SHIPPING POLICY
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All payments are made using Square payments secure payment system.
Small items up to £50 will be sent via Royal Mail 24 tracked delivery for £5.
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Items over £50 will be sent Royal mail 24 tracked and signed for £8
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Free DPD next working day or Royal mail special delivery on orders over £150 delivery methods will depend on the size and weight of each item.
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All items are dispatched within 24 hours of the order being placed Mon-Fri (orders placed Friday may be dispatched Monday and delivered by Tuesday due to the weekend)
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All items will be securely packed, we only use high quality delivery services to ensure your delicate items arrive safely.
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We currently do not ship outside of the UK.
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Urgent next day deliveries can be arranged for an additional fee please contact the store if you have any special delivery requirements we are always happy to help.
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RETURN & EXCHANGE POLICY
We do accept returns for up to 14 days but the buyer must pay the return postage unless the item is damaged or faulty.
The item must arrive back to us in the same condition it was sold. Any damages or alterations will result in a refund being refused.
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We do our best to only buy from reputable UK wholesalers and closely examine new fossils for fakes or signs of restoration. we will always be open and honest about any restoration or repairs. If you are unhappy with a fossil you can return it and we will issue a refund once the item arrives and is inspected by ourselves. We are also happy to ask our very knowledgeable wholesalers for validation of any fossil if needed. Please note all of our fossils will have damages/repairs, this is actually, usually considered a good sign the item is genuine as fossils rarely have zero faults, it is usual for our fossils to be glued, repaired or have cracks in them.
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If your item arrives damaged or is lost please notify the shop within 48hours with a photo of any damages and we will issue a refund.
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Refunds may take up to 14 days.
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