Returns:

We do accept returns for 14 days if you are not happy with your item. The customer must pay for postage on any returns. We will not accept returns or refund any item that is sent back to the shop damaged it must be in the same condition as we sent it in, any damages must be reported within a week of receiving the product. We will not issue a refund until the product is back with the shop and refunds may take up to 14 days to process. Fossils will have imperfections please ask the store for any photos required, and judge accordingly.
Our fossil guarantee: 
If your purchased fossil ever turned out to be fake or completely wrong we will issue a full refund. 
fake fossils are: completely false or made up of completely wrong species to deliberately mislead.   
Fillers, repairs, restoration, incorrect ID or change of scientific name or wrong local dose not constitute as fake and we will always do our best to state any repairs and the condition of the fossil at time of purchase.
The guarantee only counts for the sole individual who originally purchases the fossil, we will not refund with any second parties or persons.  
The fossil must be in the same condition as when it was purchased, any damages or alterations will result in a void guarantee. 
The purchaser must provide adequate proof that must be given by two impartial scientifically accredited persons before a refund will be considered. 
We reserve the right to refuse refunds to anyone we feel is trying to mislead or miss use the guarantee system. 
Refunds can take up to 14 days and we may also request to get any disputes verified by our own experts before any refunds are considered or issued. A valid receipt or proof of purchase must be provided.